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Optium
(UK) - A consulting company that delivers professional services and practical tools to support contact centers. |
Perfformiad
(UK) - A consultancy with a focus on balancing the management of customer focus against business performance. |
Qhelisa Consulting
(ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena. |
RXPerience
(UK) - Offers a range of management consultancy services for call centres. |
Sage Interactive
(CA) - Offering consulting services for inbound and outbound call centers. Focus includes facility design, technology solutions, staff assessment and training. |
Sagess, Inc.
(US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions. |
Signet Network Systems
(US) - An independent communications consulting company, offers network audits, contract consulting and outsourcing services. Not call centre specific. |
TalkTactics
(NZ, AU, US, UK) - Provider of consultancy services. This company is also a vendor of a call recording solution. |
TeleSolutions Consulting
(US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses. |
The Hamilton Management Group
(US) - Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training. |
The Northridge Group, Inc.
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies. |
The Primas Group
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems. |
The Radclyffe Group, LLC
(US) - Performance improvement consulting firm that assists call center organizations with strategic planning. |
Touch Point Associates
(US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies. |
Vocal Laboratories Inc.
(US) - Quality monitoring services with live 'panel' members. Provides feedback on the effectiveness of your contact center representatives, voice response system, or speech recognition application. |
WesBol E-Solutions Inc.
(CA) - Provider of call center consulting services including technology assessment, staff training, call flow management and reporting. |
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