GDS Communications, Inc. (US) - Call center consultants offering training, scripting, programming and reporting services based around Nortel products.

Grubb Help Desk Consulting Group, Inc. (US) - An independent consulting firm providing services for information technology and technical support help desks.

Harrington Consulting Group, Inc. (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.

Hotlines Call Center Skills Training Ltd (UK) - Tailor-made, in-company training solutions in telesales, customer service and help desk skills.

Inbound Call Center Services (US) - Offers free consulting on locating the best service provider for your inbound call center needs.

Incoming Calls Management Institute (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.

InRound Innovations Inc. (CA) - Company offers IT and management consulting for contact centres and call centres.

Intervox Group (US) - A management and technology consulting firm specializing in call center and customer relationship management.

IQ Consulting (UK) - Management, call/contact centre, customer service and training consultancy.

ITES Alliance Advisory (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.

Kathy Sisk Enterprises (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.

Kramer & Associates (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.

KSBA Homepage - Call Center Site Design Solutions (US) - Architects, Planners, Interior Designers and Project Managers. Provide call center site design.

Lieber & Associates (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.

M&C Associates (US) - Providing knowledge, experience, and counsel in support of call center services.

Maximum Network Solutions (UK) - Call center consultancy offering statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.

MRL Telnet (US) - Performs planning, development, fulfillment and implementation for call center and operations oriented businesses.

NonZero Ltd (UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.

NWServices, Inc. (US) - Offering network-based call detail reporting to inbound call centers.

Oetting & Company (US) - Consultants in call center and teleservices design and operations.