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24Customer

(NL) - Independent consultancy firm with a way of working to decrease costs and to increase sales. This company works world wide.

http://www.24customer.com
Advanced Call Centre Consulting

(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.

http://www.accs-consulting.com
Amtech Marketing, Inc.

(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.

http://www.amtechmarketing.com/
Angel Infinity, Inc.

(US) - Consulting on call center and help desk best practices, software development and Lotus Domino administration.

http://www.angelinfinity.com
Ascentys

(ZA) - Management Consultancy on a broad range of business related disciplines, of which Call Centre is one.

http://www.ascentys.com
At Random Communications

(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.

http://www.arllc.com
Barbara Burke & Associates

(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.

http://www.barbaraburke.com/
Berring Hine Consulting Group

(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.

http://www.berring.co.uk
BPA International

(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satifaction surveys.

http://www.bpaworldwide.com
Call Center Depot

(US) - Tools for call center professionals including associations, books, newsletters and consulting services.

http://www.callcenterdepot.com/
Call Center Learning Solutions (CCLS)

(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.

http://www.callcentertraining.com/
Call Center Monitoring

(US, IN) - provides quality monitoring services. This company will monitor your communications and provide daily quality reports.

http://www.HyperQuality.com
Call Centre Development

(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.

http://www.ccd.net.au/
Call Centre Management Specialists Limited

(UK) - Provide consultation services and solutions to the call centre industry.

http://www.callcentre-specialists.co.uk
CCIT Staffing Services

(US) - CCIT Staffing offers Fortune 500 employers the best qualified call center candidates.

http://www.ccitstaffing.com/
CCOA, Inc.

(US) - Call center outsourcing consultants. Offer a free advisory service.

http://www.ccoadvisors.com/
CCT Group, Inc.

(US) - Provides call center consulting services focused on operational and service needs.

http://www.cctgroup.com/
Chris Collie Associates

(US) - A call center/teleservices e-learning and training company.

http://www.chriscollieassociates.com/
CI2I

(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.

http://www.sacallcentres.com
CM Insight

(UK) - A consultancy that takes the customer's view. This website also offers free research papers.

http://www.cm-insight.co.uk/
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