24Customer (NL) - Independent consultancy firm with a way of working to decrease costs and to increase sales. This company works world wide.

Advanced Call Centre Consulting (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.

Amtech Marketing, Inc. (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.

Angel Infinity, Inc. (US) - Consulting on call center and help desk best practices, software development and Lotus Domino administration.

Ascentys (ZA) - Management Consultancy on a broad range of business related disciplines, of which Call Centre is one.

At Random Communications (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.

Barbara Burke & Associates (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.

Berring Hine Consulting Group (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.

BPA International (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satifaction surveys.

Call Center Depot (US) - Tools for call center professionals including associations, books, newsletters and consulting services.

Call Center Learning Solutions (CCLS) (US) - Specializes in skills training for call center agents and managers through various online courses and e-books.

Call Center Monitoring (US, IN) - provides quality monitoring services. This company will monitor your communications and provide daily quality reports.

Call Centre Development (AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.

Call Centre Management Specialists Limited (UK) - Provide consultation services and solutions to the call centre industry.

CCIT Staffing Services (US) - CCIT Staffing offers Fortune 500 employers the best qualified call center candidates.

CCOA, Inc. (US) - Call center outsourcing consultants. Offer a free advisory service.

CCT Group, Inc. (US) - Provides call center consulting services focused on operational and service needs.

Chris Collie Associates (US) - A call center/teleservices e-learning and training company.

CI2I (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.

CM Insight (UK) - A consultancy that takes the customer's view. This website also offers free research papers.